How we earn your trust

A small family hotel cannot afford to over-promise. Here is exactly where every number on this website comes from, and what we do not do.

Where the scores come from

The Booking.com score and review count are read automatically from our public Booking.com page every morning and shown unedited. The Google rating is copied from Google Maps by hand and the date is shown. If a number here differs from the source, the source is right — tell us.

How reviews are collected

Reviews shown here are imported from Booking.com and Google with the critical part included. We never pay for reviews, never remove a negative one and we answer in the guest's language. Sub-scores (cleanliness, staff, location…) are Booking.com's own.

What we do not do

  • No fake urgency — no "3 people are looking at this room" counters
  • No hidden fees — the price you see includes VAT; only the legal city tax is paid at the hotel
  • No retouched photos — room photos are our own; guest photos are shown as uploaded
  • No invented awards or "luxury" claims — this is a simple 3-star hotel and we say so

Photos

Room photos were taken by us in the actual rooms. Guest photos on the photo wall are uploaded by guests during their stay and only checked for privacy before publishing.

Booking terms in plain words

  • • Check-in from 14:00, check-out until 10:00
  • • Included: breakfast and dinner
  • • No prepayment — you pay at the hotel (cash or card).
  • • Free cancellation up to 24 hours before check-in.
  • • Payment at the hotel: cash or Visa, Mastercard, Maestro
  • • No hidden fees — nothing is added at check-out.

Payment & data security

Card payments on this website go through Stripe (PCI-DSS Level 1); we never see or store your card number. The site uses HTTPS everywhere. Your booking data is used only for your stay and the legally required guest registration in Montenegro.

Who you are dealing with

The hotel is run by its owner family together with a small year-round reception team. Messages are answered by the people who will welcome you.

Registered business
La Rosa Negra
Address
Velika Plaža, Kepi i Gjeranave, Ulcinj

Guests asked us

Real questions from guests, answered by the reception. Shortened only to remove personal details.

Found something that is not true? Write to us and we will fix it the same day.

Contact us